Last updated: April 22, 2026

These Terms and Conditions apply to all services offered by Stephanie Romeo, a simplified joint-stock company (SASU) with a share capital of €5,000, registered with the Trade and Companies Register of Toulouse under number 918 293 556, with its registered office at Maison des conseils 1, 6 rue Maurice Caunes, 31200 Toulouse, France (hereinafter referred to as the “Company”).

 

1. Purpose

These Terms govern the sale of individual coaching services, offered either as single sessions or as packages.

Any order implies full and unconditional acceptance of these Terms.

 

 

2. Nature of the Services – Scope

The services provided fall within the scope of coaching and personal and emotional development.

Sessions and content are designed to support reflection, understanding, and personal and professional growth.
They do not constitute medical, psychological, or psychiatric treatment, nor legal, financial, or tax advice.

Depending on individual circumstances, the client remains responsible for consulting any appropriate qualified professional.

 

3. Eligibility

Services are reserved for individuals aged 18 or over, capable of making their own decisions.

The Company reserves the right to refuse or discontinue services for legitimate reasons, including where the client’s situation is not aligned with the nature or scope of the services, or in the event of non-compliance with these Terms.

 

4. Session Duration

The standard duration of a session is 55 minutes, unless otherwise specified.

 

5. Pricing – VAT – Invoicing

Prices are indicated in euros, excluding taxes.

Where applicable, French VAT will be charged at the current rate (currently 20%).

In accordance with applicable tax regulations, VAT treatment may vary depending on the client’s status (individual or business) and location.

An invoice will be issued after payment.

 

6. Payment

Full payment is required before the start of the services, unless otherwise agreed in writing.

Accepted payment methods:

• Stripe (credit or debit card)
• Bank transfer

 

7. Packages – Validity Period

Unless otherwise specified:

• 8-session package: valid for 3 months from the first session
• 12-session package: valid for 6 months from the first session

Sessions must be used within the validity period.

After this period, unused sessions are forfeited unless otherwise agreed in writing by the Company or for a legitimate reason.

 

8. Cancellation – Rescheduling – No-show

Sessions are scheduled in advance and prepared specifically for each client.

Any session may be cancelled or rescheduled at least 24 hours before the scheduled time.

In the event of late cancellation (less than 24 hours’ notice) or failure to attend without prior notice, the session will be considered delivered and deducted from the package.

 

9. Force Majeure (Events Beyond Reasonable Control)

In the event of force majeure preventing a session from taking place (such as illness, major technical issues, or unforeseen events beyond the control of either party), the session will be rescheduled without penalty.

If rescheduling proves impossible, the parties will agree on an appropriate solution, which may include a prorated refund for services not rendered.

 

10. Liability – Results

The Company undertakes to provide attentive and high-quality support based on the information provided by the client and its professional expertise.

Each individual evolves at their own pace. Results may vary depending on personal circumstances, context, level of engagement, and involvement in the process.

The client acknowledges that the coaching process requires active participation and remains fully responsible for their decisions, actions, and the way they apply the insights and tools provided.

The Company does not guarantee any specific results but commits to using all reasonable means to support the client with professionalism and care.

 

11. Intellectual Property

All materials, tools, content, and elements provided as part of the services, as well as the structure and principles of the method developed by the Company, are protected by intellectual property laws.

The KAL™ logo and its associated visual elements are protected as a registered trademark.
The KAL method, its content, and its expression are protected under copyright law.

These elements are intended for personal use only.

Any reproduction, distribution, transmission, resale, or use, in whole or in part, for the benefit of third parties, without prior written consent, is strictly prohibited.

 

12. Right to Cancel

In accordance with applicable consumer protection laws, the client, when acting as a consumer, has a 14-day cooling-off period from the date of the contract.

However, if the client requests that the service begin before the end of this period, they expressly agree to waive their right to cancel once the service has started.

In the event of cancellation after the service has begun, the client remains liable for payment corresponding to the services already provided.

In addition, the Company offers a commercial guarantee under the conditions specified on the website.
This guarantee applies independently of the right to cancel and does not replace it.

 

13. Complaints – Mediation

If any difficulty arises, the client is invited to contact the Company at: contact@stephanieromeo.com
so that an amicable solution may be sought.

In accordance with French consumer law, this mediation process is available to individual clients only.

Where applicable, eligible clients may refer the matter, free of charge, to the following mediator:

Médiation Consommation Développement (MED CONSO DEV) https://www.medconsodev.eu

This mediation process is governed by French law and may be initiated only after a prior written complaint has been submitted to the Company.

 

14. Governing Law

These Terms are governed by French law.

In the event of a dispute, an amicable solution will be sought as a priority.

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